Petbulb Corp. and other affiliates (hereafter “Petbulb”, “we”, or “us”) are committed to protecting its visitors’, and each person who has signed up and is registered with Petbulb for the use or potential use of the Services (as defined herein) (each a “User”). Click here for more details about Petbulb.
For information on the terms and conditions that apply to individuals (the “User Terms”) using the Services (the “Terms & Conditions”), please see our Terms & Conditions.
Who is responsible for the personal information collected in connection with the Services?
Petbulb, whose registered office is at 32 Clayland Drive, Suite 505, Toronto, Ontario M3A 2A5, controls the personal data collected in connection with the Services.
Special Notice – if you are under 18 years old
Petbulb does not intentionally collect personal data of persons under the age of 18 years old. If you are under the age of 18 years old please do not send us your personal information (for example, your name, address and email address). If you are under the age of 18 years old and you wish to ask a question or use the Services in any way which requires you to submit your personal information, please have your parent or guardian to do so on your behalf. If we discover that we have collected personal information from a child under the age of 18 years old, we will delete that information immediately.
1. MANAGEMENT OF THE SERVICES
1.2 When you use the App, we also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Petbulb App, resolve technical difficulties, provide you with the correct and most up to date version of the Petbulb App, and to improve the function of the Petbulb App.
2. CUSTOMER SERVICE
2.1 When you register as a User, Petbulb may collect, among other things, your name, email address, country, language, password, mobile phone number and IP-address.
2.2 Petbulb will use your contact details, among other things, to send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, and to send you service-related announcements, for instance, if our Services are temporarily suspended for maintenance. We will use your registration information to create and manage your Petbulb account. We may deactivate your account at any time in our sole discretion if we suspect that you use the Services to commit mischevious, fraudulent or illegal acts or if you violate the Terms & Conditions prescribed by the User Terms. For further details in respect of termination or deactivation of your account, please see the Terms & Conditions.
3. GEO-LOCATION INFORMATION
3.1 When you use the Petbulb App through your mobile device, and only if you have consented thereto, we will track your geo-location information, on a real-time basis only. We use this information to, among other things, allow you to communicate with other users in your area, and find the location of nearby bargain deals. We may also use this real-time geo-location information to address User support, technical, or business issues that may arise in the course of your use of the Petbulb App. If you contact Petbulb customer service while using the Services, and it is necessary to use your real-time geo-location information to address your question, our support personnel will seek your consent before consulting your real-time geo-location.
3.2 In addition, your choice to use some of the features of the App, such as photo-sharing with other users and the general public, will require you to share your geo-location information with those persons with whom you choose to share such information.
3.3 If you do not consent to the tracking of your geo-location, your use of the features of the App may be limited in whole or in part. You may at any time withdraw your consent in your Petbulb account. Further, you can turn the geo-location tracking off at the device level, also temporarily.
4. COLLECTION OF PERSONAL INFORMATION
4.1 We collect and use personal information (including name, address, telephone number, device type, IP address and email address) which shall also include pet information (including name, age, breed, colour and any other information shared on our app or website) in order to:
a) allow Users to communicate with each other via shared photos and videos;
b) allow Users to build communities;
c) allow Users to identify and locate bargain deals offered by retailers
d) respond to queries or requests submitted by Users;
e) administer or otherwise carry out our obligations in relation to any agreement you have with us;
f) anticipate and resolve problems with any products or services supplied to you;
g) better tailor and improve the features of the Services;
h) notify the requisite authorities in the case of mischevious, fraudulent or illegal conduct carried out between Users; and
i) create products or services that may meet your needs.
4.2 As part of the Services, the information you provide to us may be transferred to countries outside of Canada. By way of example, this may happen if any of our servers are from time to time located in a country outside of Canada or one of our service providers is located in a country outside of Canada. These countries may not have similar data protection laws to Canada. If we transfer your information outside of Canada in this way, we will take steps to ensure that your privacy rights continue to be protected. We may use third parties for the fulfilment of our obligations hereunder.
5. DISCLOSURE OF PERSONAL INFORMATION
5.2 For greater certainty, Petbulb will disclose your personal data to the extent that it is legally required or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety or that of another User.
6. YOUR RIGHTS
As a registered User, you have the right to information regarding your personal account, including information that you have provided to us and information regarding your use of the Services and the submissions made by you via the Services. You may at any time request correction or erasure of your personal data, and object to any processing of your personal data by contacting us. We will respond to your access and/or correction request within four weeks. You may also amend your personal details and withdraw any given consent using your Petbulb account.
7. MARKETING AND SHARING OF PERSONAL INFORMATION
7.1 From time to time Petbulb would like to use your personal information for purposes other than as set out in the above sections 1-6. We believe that these additional uses will be of benefit to you. However, we understand that you may not wish us to use your information in this way. Petbulb will not use your information for the purposes set out below if you have indicated that you do not wish us to use your information in this way when submitting the information. Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please contact us. We will take the necessary steps to stop the use of your information for such purposes with immediate effect. In such case we will, however, continue to use your personal information for the purposes set out in the above sections 1-6 for as long as necessary to achieve such purposes.
7.2 From time to time we will use the information you supply to us for:
a) market research and tracking of sales data;
b) informing you about our products and services, which may include contacting you by telephone; and
c) Petbulb affiliate offices and companies, which may be located outside Canada, to enable them to send you information which may be of interest to you.
7.3 In addition, from time to time we would like to give your name, address and e-mail and any other personal data you supply to us to carefully selected third parties, which may be located outside of Canada. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. These third parties may use this information for:
a) market research and tracking of sales data;
b) sending you information about their products and services; and
c) giving the information to their affiliate offices and companies to enable them to send you information which may be on interest to you.
8. NON-PERSONAL INFORMATION
8.1 Petbulb may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our Website or App. We may also aggregate details which you have submitted to the Website or App, or while using the Services (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing our Services in the most effective manner.
8.2 We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with the Services.
9.1 We may store some information (commonly known as a “cookie”) on your computer when you look at our Website. We are able to read these cookies for information purposes when you revisit our Website. The type of information we collect as a result of a cookie being accepted by you is specific to your PC and includes, but is not limited to, the IP address, the date and time the PC visited the Website, and what parts of our Website were looked at. The information stored in a cookie represents a computer rather than a person. We use the cookie information to improve our knowledge of the use of our Website and to enable us to be able to ascertain whether the Website is operating at an optimal level. This allows us to enhance our web offerings to you and to provide an enjoyable and an innovative online experience. You can erase or block this information by changing the settings on your computer (please refer to your help screens or manuals). If you do erase or block this information you may not be able to utilize some features of the Website.
10. INFORMATION ON PUBLIC FORUMS
10.2 Please be careful about what personal information you disclose in this way.
11. E-MAIL, FEEDBACK AND FORUM FACILITIES
12. RECORD KEEPING
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us.
13. SECURITY OF PERSONAL INFORMATION
13.1 Petbulb has taken appropriate technical and organizational security measures against loss or unlawful processing of your personal data. To this purpose, your personal data are securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored.
13.2 However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Petbulb is at your own risk. We recommend that you do not disclose your password to anyone.
14. USE OF YOUR PERSONAL INFORMATION SUBMITTED TO OTHER WEBSITES
14.1 Petbulb cannot be, and is not, responsible for the privacy policies and practices of other websites and web applications even if:
a) you accessed the third party website using links from our Website or App; or
b) you are linked to our Website or App from a third party website.
14.2 We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions.
15. SUBMISSION OF OTHERS’ PERSONAL INFORMATION
16. DEACTIVATING YOUR ACCOUNT
Following termination or deactivation of your account, Petbulb, its affiliates, or its service providers may retain information (including your profile information) and user content for a commercially reasonable time for backup, archival, and/or audit purposes.
18. CONTACT DETAILS
19. EFFECTIVE DATE